Terms & Conditions
Terms of Trade
- A 50% non refundable deposit is payable upon the initial order.
- All goods are to be paid for in full, and payments cleared into the Brand-ID account prior to dispatch of the finished order.
- Credit card payments will attract a 2.5% additional fee of the gross invoice total.
- Debit card payments are accepted free of charge.
- Credit and Debit card payments will appear on statements as ‘One Supplies’.
- Once artwork has been approved any further changes are chargeable.
- In any difference of opinion regarding artwork on the finished product the final, approved draft of the artwork will be considered as the correct artwork.
Returns Policy
- In the event that a product is defective the consumer should return the product directly to the retailer for assessment.
- If found to be defective under the terms of the warranty the retailer should then return the product to Brand-ID who will replace the item only under the terms of the Brand-ID warranty.
- The retailer should not replace the product until they have confirmation from Brand-ID that the product is faulty under the terms of the Brand-ID warranty.
- Retailers operating their own returns policy and replacing the item without this confirmation, run the risk of having the item repaired and returned to them by Brand-ID, or rejected under the terms of the warranty. Therefore we ask that you comply with the returns policy of Brand-ID to avoid this risk.
- If the retailer has had to replace a product under the terms of the warranty then Brand-ID will replace this branded item only at the next order. Brand-ID does not offer a monetary refund, but operates a like-for-like replacement policy only at the time of the next order.
- Brand-ID will only replace the exact amount of items that the retailer can actually produce and demonstrate as faulty under the terms of the Brand-ID warranty.
- Brand-ID does not operate a sale-or-return policy.